# Amaka Ofoeme - Virtual Assistant | Customer Service Professional
Source: https://hello.cv/amakaofoeme
amakajaneofoeme@gmail.com | +2348166560975 | Lagos

## Links
- LinkedIn | https://linkedin.com/in/amakaofoeme

## About
Highly organized Virtual Assistant and Customer Service Professional with 7 years of experience driving operational efficiency and delivering exceptional client support. Expert in streamlining administrative processes, demonstrated by a 30% reduction in scheduling conflicts and a 40% acceleration in document retrieval through digital system optimization. Consistently achieved a 95% customer satisfaction rate by proactively managing high-volume communications and resolving complex issues with a problem-solving mindset.

## Work
### Medical Virtual Assistant | Firstline Hospital
Provided comprehensive virtual administrative and customer service support to 20-40 patients daily, managing the full medical billing cycle and ensuring high standards of patient confidentiality and communication.
- Managed comprehensive patient support for 20-40 daily inquiries, coordinating appointments, prescription requests, and health-related questions while maintaining strict confidentiality.
- Oversaw the entire medical billing cycle, achieving a 95%+ claim accuracy rate and processing 80-100 claims monthly.
- Reduced claim errors by 20% through meticulous claim preparation and insurance verification, significantly enhancing reimbursement efficiency.
- Verified insurance eligibility for over 30 patients weekly, proactively minimizing billing disputes and accelerating payment processing.
- Liaised effectively with HMO representatives to resolve pre-authorizations, disputed claims, and outstanding reimbursements, ensuring seamless patient care and financial operations.
### Virtual Administrative Manager | Empower Her
Led virtual administrative operations, providing executive support to the CEO and optimizing digital workflows to enhance organizational efficiency and information management.
- Optimized the CEO's calendar management, successfully reducing scheduling conflicts by 30% through meticulous planning and proactive coordination.
- Managed high-level communications and confidential correspondences, ensuring discretion and professionalism in all executive interactions.
- Designed and implemented a Google Drive-based digital filing system, accelerating document retrieval times by 40% and improving overall information accessibility.
### Executive Assistant | Amazik Gold Global Company
Provided comprehensive executive support to a team of 30, managing daily operations, communications, and travel logistics to enhance administrative efficiency and cost-effectiveness.
- Managed a high volume of 50+ daily emails, ensuring timely and professional communication and effective information flow.
- Coordinated daily operational activities and supported a team of 30, improving overall administrative workflow efficiency by 20%.
- Orchestrated domestic and international travel arrangements, achieving a 15% reduction in expenses while maintaining high standards of efficiency and comfort.
### Customer Service | Mega Asset Managers Ltd
Managed multi-channel customer inquiries and fostered strong client relationships, contributing to high satisfaction and cross-functional team alignment.
- Managed daily customer inquiries across phone, WhatsApp, and email channels, consistently achieving a 95% customer satisfaction rate.
- Cultivated long-term customer relationships through proactive follow-ups, gathering crucial feedback for continuous service improvement.
- Collaborated effectively with sales, marketing, and product development teams to ensure organizational alignment and maximize productivity.
### Customer Service | Hi Class Paper Recycling Company
Processed high volumes of customer orders and managed data, contributing to efficient sales operations and workflow optimization.
- Processed and tracked over 100 weekly customer orders, achieving 40% accuracy and prompt delivery.
- Maintained comprehensive order records and performance metrics using Excel and CRM, ensuring data integrity and accessibility.
- Generated weekly sales reports and inventory updates, providing critical insights that contributed to streamlined workflow and operational efficiency.

## Education
### Abia State University | Microbiology

## Languages
- English

## Certificates
### Key Account Management
LINKEDIN LEARNING | 2026-01-01
### Customer Relationship Management (CRM) Certification
2024-01-01
### Virtual Assistant Program
ALX Scholarship | 2022-01-01
### Customer Service: Problem Solving & Troubleshooting
LINKEDIN LEARNING | 2022-01-01
### Writing Customer Service Emails
LINKEDIN LEARNING | 2022-01-01
### Customer Success Management Fundamentals
LINKEDIN LEARNING | 2022-01-01
### Administrative Professional Foundations
LINKEDIN LEARNING | 2022-01-01
### Technical Support Fundamentals
COURSERA | 2021-01-01

## Skills
### Administrative Support
- Organization and Time Management
- Independent and Remote Workability
- Multitasking and Task Prioritization
- Adaptability and Flexibility
- Administrative Tasks Proficiency
- Professionalism and Confidentiality
- Attention to Detail
### Customer Service & Communication
- Communication Skills
- Negotiation Skills
- Patience and Empathy
- Problem Solving Skills
- Customer Service
- Marketing and Sales
- Gmail
- Slack
- Microsoft Teams
- Zoom
- Google Meet
### Office & Productivity Tools
- MS Office tools
- Google Workspace
- Microsoft Office Suite
- Dropbox
- OneDrive
- QuickBooks
- Excel
### Project & Workflow Management
- Project Coordination and Execution
- Asana
- Trello
- Monday.com
- ClickUp
- Notion
### CRM & Data Management
- Salesforce
- HubSpot
- CRM & Data Entry
### Scheduling & Travel
- Google Calendar
- Microsoft Outlook
- Calendly
- Doodle
- Expedia
- TravelPerk

## Source
Read this profile on Hello.cv: https://hello.cv/amakaofoeme
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