Amaka Ofoeme

Managed comprehensive patient support for 20-40 daily inquiries, coordinating appointments, prescription requests, and health-related questions while maintaining strict confidentiality.

Oversaw the entire medical billing cycle, achieving a 95%+ claim accuracy rate and processing 80-100 claims monthly.

Reduced claim errors by 20% through meticulous claim preparation and insurance verification, significantly enhancing reimbursement efficiency.

Verified insurance eligibility for over 30 patients weekly, proactively minimizing billing disputes and accelerating payment processing.

Liaised effectively with HMO representatives to resolve pre-authorizations, disputed claims, and outstanding reimbursements, ensuring seamless patient care and financial operations.

Optimized the CEO's calendar management, successfully reducing scheduling conflicts by 30% through meticulous planning and proactive coordination.

Managed high-level communications and confidential correspondences, ensuring discretion and professionalism in all executive interactions.

Designed and implemented a Google Drive-based digital filing system, accelerating document retrieval times by 40% and improving overall information accessibility.

Managed a high volume of 50+ daily emails, ensuring timely and professional communication and effective information flow.

Coordinated daily operational activities and supported a team of 30, improving overall administrative workflow efficiency by 20%.

Orchestrated domestic and international travel arrangements, achieving a 15% reduction in expenses while maintaining high standards of efficiency and comfort.

Managed daily customer inquiries across phone, WhatsApp, and email channels, consistently achieving a 95% customer satisfaction rate.

Cultivated long-term customer relationships through proactive follow-ups, gathering crucial feedback for continuous service improvement.

Collaborated effectively with sales, marketing, and product development teams to ensure organizational alignment and maximize productivity.

Processed and tracked over 100 weekly customer orders, achieving 40% accuracy and prompt delivery.

Maintained comprehensive order records and performance metrics using Excel and CRM, ensuring data integrity and accessibility.

Generated weekly sales reports and inventory updates, providing critical insights that contributed to streamlined workflow and operational efficiency.